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This happened to me on my 3rd night out with the scope and from what I’ve read elsewhere its a pretty common problem. Some of the keys didn’t work, the declination axis worked in one direction, etc… Don’t panic if this happens to you! All that’s going on is that a connector inside the hand controller has come loose.

If you open up the controller it should be pretty obvious what’s going wrong.

Remove the 2 screws on the back of the controller and pull off the back plastic panel. Inside you’ll find the printed circuit board connected to the front of the controller (where the keys are) by a blue connector. (Circled in red in the picture) This is what’s come loose. Just push it back in, pop the back on, screw it in place and everything should be fine again.

I used some electrical tape over the connector and the back of the circuit board to keep it in place. The thing’s been fine since.